General

HOW CAN I REACH VOLTA CUSTOMER SUPPORT?

From our apps, please click the “Support” link. From our website, please click the ‘Help’ link in the navigation menu...

DOES USING VOLTA’S TOOLS ALTER MY EXPERIENCE IN ANY OTHER APPS OR WEBSITES?

In general, no. Using Volta’s tools should not necessarily alter your experience using any other apps or websites. That being...

WHY SHOULD I ENCRYPT MY DATA ONLINE? HOW IS MY DATA EXPOSED?

Your communications on the internet are easily accessible to anyone who is online. • Internet service providers may monitor your...

WHAT DOES “IGNORANCE BY DESIGN” MEAN?

What you do is nobody’s business. Volta refuses to collect any of your information or activity. It’s simple: your personal...

WHAT IS THE “SURVEILLANCE ECONOMY”?

Our smartphones have become tracking devices. With them, tech companies, government agencies, network operators and cybercriminals have recorded every second...

Volta Messenger

WHAT IS LOW DATA USAGE MODE AND HOW DOES IT WORK?

The unique SC Protocol makes Volta Messenger one of the lowest data consuming communications apps on the market. If your...

WHAT MAKES VOLTA MESSENGER GROUPS SO AWESOME?

Volta Messenger groups are a powerful communication tool for instant messaging. Here are a few key features that make them...

HOW DOES VOLTA MESSENGER WORK WITH BLOCKED CONTACTS?

Once you block a contact in Volta Messenger: The blocked contact will No longer be able to call you or...

HOW DO I CREATE GROUPS IN VOLTA MESSENGER?

To create a group in Volta Messenger, in the Chats screen, tap on the pencil icon → tap Create Group...

HOW LARGE A GROUP CAN I CREATE IN VOLTA MESSENGER?

The maximum group size in Volta Messenger is 50 participants.

Volta Protect

DOES VOLTA TRACK MY ACTIVITY?

One of the founding principles of Volta is what we call our “No Logs” policy. This means that we refuse...

HOW IS VOLTA PROTECT DIFFERENT FROM OTHER VPN SERVICES?

A VPN is one of the best ways to mask your online activity. When using a VPN, your data connection...

WHAT IS A VPN?

A VPN is the best way to mask your online activity. When using a VPN, your data connection is encrypted,...

WHAT IS KILL SWITCH AND HOW DOES IT WORK?

Kill Switch is a feature that helps prevent unprotected access to the internet in which your traffic does not go...

HOW DO I CONFIGURE MY VOLTA PROTECT VPN? WHY WOULD I WANT TO?

Volta Protect is the easiest-to-use VPN offering on the market today. Just tap Volta Protect in the Settings screen of...

Subscriptions and Billing

Is my Volta Movement account linked with my payment?

Your payment information is kept and linked with your account in order for us to process membership renewals. However, your...

I have been charged twice. What can I do?

Please contact our support team and provide us with as much information as possible. By providing this information, we have...

Does the Volta Movement accept prepaid cards?

We accept most prepaid cards, as long as they contain all the information found on a regular credit card. If...

How to apply a coupon code?

A coupon may be applied at the time of purchase. When you select your plan and have verified your email...

I can't make a payment. Why?

Payments may fail for various reasons. In the event of a failed credit card payment, these tips may be useful:...

Volta Mobile

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Volta Pay

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